Since its inception Uber has rarely been out of the news, but not all the coverage it has been positive. The Silicone Valley rideshare service may have attracted investors in droves, expanded internationally in rapid time, and be worth a reported $41 billion, but — and pardon the pun — it’s been a bumpy ride
As you’d expect, much of the company’s trouble has come from taxi drivers who regard Uber as unfair competition, especially as the service is significantly cheaper than taxis in many parts of the world. Uber has been banned in Spain for this reason. After months of protests by taxi drivers, the Uber app was banned in Germany this September. Uber is challenging the ruling and is continuing operations in Germany. In a bid to win hearts and minds the company slashed fares on the budget UberPop service in October and asked the public for support.
More worrying are reports of sexual assaults on passengers and poor background checks on drivers. The most high profile of these happened in New Delhi after a woman was allegedly raped by an Uber driver who was subsequently arrested. New Delhi banned the app within days. But that’s hardly the first case. Numerous passengers have reported being sexually assaulted or harassed by their drivers.
Earlier this year, a Chicago woman sued Uber after her driver allegedly sexually assaulted her. Hers was not the first complaint. There have been several reports of driver and passenger conflicts, and claims of sexual harassment and assault.
On top of the complaints, there is a seeming lack of response from the company. A London woman complained to Uber after her driver sexually harassed her. Her fare was refunded and the company gave her a £20 credit, but although Uber promised to investigate, they did not report back what action, if any, had been taken.
Here’s another one. A Los Angeles woman was taken on a 20 minute detour by her Uber driver, and driven to a deserted parking lot. The woman claims she repeatedly protested, but the driver ignored her. After screaming at the driver, he eventually turned the car around and drove her home. She regarded this as an attempted kidnapping and complained. Uber regarded it as merely an inefficient route. The company has also added a $1 extra charge for the UberX “safe rides” feature — meaning that there is effectively a tax on not getting assaulted by your driver.
Granted, these are just a handful of bad experiences, and Uber has plenty of dosh to fight the bad press —and is apparently not beyond digging up dirt on critical journalists.
Getting into a car with a stranger can be dangerous, and I have had a couple of unpleasant experiences with taxi drivers (you can read about it here) so I find Uber worrying — or at least, I wouldn’t use the service if I was alone.
I am curious about your experiences? Have you ever used Uber, in any country? Does the bad press worry you? Or is Uber merely having teething problems?